Authenticator app keeps prompting. Make sure you have the latest version installed.

Authenticator app keeps prompting Feb 1, 2024 · Hi William, Thank you for posting in Microsoft Community. Oct 28, 2023 · When I click security info, it says I need to authenticate via the authenticator app. If the above still does not fix the authentication issue, then its best to reset the authentication method Aug 10, 2023 · The problem is that I dont have my school account in the authenticator so i'm not sure why it asked for it. Sometimes, outdated apps can cause compatibility issues. However, this change will take time to roll out to all users. How to fix? Using LP extension version 4. I’m sorry to hear that you’re having trouble accessing your account. : use Authenticator on your phone to approve this sign-in). Keeps asking for MFA one-time passcode from my authenticator app and the "Trust this computer for 30 days" option seemingly does NOTHING. Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working. Azure AD says "Access has been blocked by Conditional Access policies. Jan 4, 2022 · I can’t login to my emails on outlook as it said I had to open Microsoft Authenticator and login through there. Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. 2. Here's a simplified approach to resolve this: 1. Later you removed the account from the Authenticator app and your account is no longer added in the app now. I enter the password anyway and it just re-prompts for the password. The access policy does not allow token issuance. Eventually, after multiple errors and cancelling out, the outlook app magically appeared to have been set up. Tap Offload App to clear the app's cache and data. I just want to throw out there (since I found this while searching, and I wouldn't want to leave a DenverCoder situation) that the user may not realize their phone is not connected to the account properly, because the MS Auth app doesn't look particularly different in some cases. 101. Could this be a glitch from the app itself? Jun 20, 2022 · The Microsoft authenticator keeps falling off corporate account and constantly needs to get uninstalled and reinstall, even factory reset the iPhone. I can’t get into the app either because it asks for a code from the app…. It sounds like you're experiencing a common issue where the Microsoft Authenticator app is asking for a code, but you can't access the code because it's generated within the app itself. e. Apr 18, 2022 · I have password free access on some devices and use the Microsoft Authenticator app to gain access to my email and apps. Open the Microsoft Authenticator app on your new phone. As well as, reset multi factor authentication in order to Authenticator and teams will sync up. But we are receiving this random MFA prompts when we are not accessing to any our office application. This conditional access policy is working perfectly, with one side effect: about 1/4 of the user base is constantly (3-4 times per day) asked to perform the MFA process with the app. Jan 14, 2023 · Hi Mia, our emails began prompting us to use the Authenticator app in order to access our inboxes on desktop. So I downloaded the Authenticator and logged in to my account on there, but it says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. Based on my search results, it seems like you’re stuck in a loop where the Authenticator app is asking you to authenticate using the app itself. Sign in to your accounts using the Microsoft Authenticator app - Microsoft Support. that I can’t get into. As an Admin, you will have to reset MFA for that user through the Entra admin portal. I've tried the following suggestions but they are all band-aid solutions: Check for Updates: Make sure both the Teams app and the Authenticator app on your iPhone are up to date. Apr 6, 2021 · I want to update my recovery email address (not my main one) but when I log into Hotmail and try to change it, its asking me to approve a sign-in request on my Microsoft Authenticator App but when I re-installed the App on my new iPhone the app asked me to add an account, so I select 'Personal' then I'm given the option of either scanning a QR code or signing in with Microsoft. Sep 21, 2022 · App kept going in circles repeatedly. Using Google Chrome browser. Aug 22, 2022 · I'm trying to add my work account to the Authenticator app using the app itself. Common questions about the Microsoft Authenticator app - Microsoft Support Mar 30, 2020 · Yes, we do aware when access MFA, will always receive a prompt. Network issues: If your device is not connected to the internet, or if there are network disruptions, the authentication process might fail. Feb 14, 2024 · Recently I changed my android phone and I want access my outlook and it is asking me to enter code from authenticator app. The authentication app kept telling me to open the authentication app and enter the code even though I was ALREADY IN THE AUTHENTICATION APP! So stupid. . Edit,: I believe that's the case at least if I remember it right. 1. " it looks like you want user to have continue having MFA enabled but not authenticator APP. 1] Clear app cache and cookies for Microsoft I download Authenticator -- Authenticator then tells me to open my Authenticator app to approve the sign in request. Thanks Dec 10, 2024 · Find the Microsoft Authenticator app and select it. Secondly, Use a Different Sign-In Method: If possible, try using an alternative sign-in method like a text message or email verification. I tried: 1. You'd probably fine it on the old school website account settings. therefore stuck in a loop with no other options to verify myself. Microsoft Multi-Factor Authentication or MFA -- Change or Add MFA Method I keep getting MFA approvals from the Microsoft Authenticator app Multi-Factor Authentication (MFA) General Info Signing In to Apps That Use Drexel Connect on iOS Devices Mar 22, 2023 · According to your description, initially I have tried to find some official documents, if it can provide any suitable information for Microsoft Authenticator app related scenario. Looking at the sign-ins report for this user we have confirmed the IPs that i see is his external IP but there is a lot of failures and interrupted. The prompts came in sometimes during late night (bed time) and weekends while we are not work duty. What an awful experience. Help. Jul 28, 2023 · In entra id --> Identity --> Protection --> Authentication Methods, then review Policies, Registration Campaign, and Settings, make sure Microsoft Authenticator is turned off or disabled in all three (facepalm). Mar 9, 2024 · When you login into the app, ensure not to sign in; instead, use the recovery option of the authenticator app. Mar 19, 2024 · Once I did that, my phone kept switching between the Teams app screen and the Authenticator app screen. Jan 4, 2023 · Sometimes I get logged out of teams or outlook on my phone I click the little sign in button and it jumps me to the Authenticator app then a sub page in the Authenticator app pops up telling me to open Authenticator to complete the sign in but I’m already in the Authenticator app!? Jun 30, 2020 · When signing into Outlook using their Exchange account, the users are prompted to download and install the Microsoft Authenticator app but I'm not sure why that is. When I call customer support Doesn't matter whether I try on Mac OS or Windows. Make sure you have the latest version installed. I've reviewed our conditional access policies that these users would apply to and we have that they need to use an approved application. I even tried to add my school account into the authenticator app so that I may receive the verification code but in order to add my school account into the app, I need a verification code from the app. Jan 24, 2023 · To update your two-step authenticator on your new phone, you will need to transfer the account to your new device. After entering the email address and password, a screen pops up that tells me to open the Authenticator app and approve the request there. The logic should be: reset password -> Outlook prompt for password -> you input password -> but more information is required (i. Basically I want the entire organization to use the Mobile App with number matching. 1 I created a conditional access policy that requires authentication strength. It will ensure all the data is restored. When I open the authenticator app, I am asked to add my account to the app, and when I try to do this, the authenticator app tells me I need to verify using the authenticator app. This situation may happen if you added your account in the Authenticator app in previous. This is expected as the prompt itself clearly shows it is not using Modern Auth. There's an option when you're enabling authenticator if you want it to authenticate you every login or every 30 days. Here are the steps you can follow: Install the Microsoft Authenticator app on your new phone. We have MFA deployed via a conditional access rule. 3 days ago · I keep trying to sign into my 365 accounts but it always asks for a code. " and it (unsurprisingly) shows password authentication. Jan 6, 2022 · Microsoft Authenticator app . " Nov 21, 2024 · Based on your description "How to disable prompts to enter 2FA code on MS Authenticator app. Sign in to your Microsoft account on your new phone. May 13, 2020 · I received a call today for one user that experience an excessive amount of MFA prompts. when I installed and opened authenticator app for code, the app itself asking for the code. 😐 One time I got a notification to approve the sign-in request, but as soon as I clicked it, it said "we ran into an error, try again" and "phone sign in and two step verification failed. Recently we added a new client and we were presented with “Enter The Code Displayed In The Authenticator App On Your Mobile Device” when signing in. Nov 27, 2023 · If you use the Microsoft Authenticator frequently it can be really annoying to have it not popup prompt you for the code when you’re trying to sign into something. When you try to add the account to the app again, it will ask you to get verification code from the Authenticator app. However I randomly get popups from Microsoft Authenticator asking me to approve access when it is not me signing in. On a side note it seems that Microsoft understood that this gives people heart attacks and they are now asking you to confirm that you can access your authenticator app prior to sending the confirmation. ierlc bwie nxrck llp hevq augtyjc pviwu tkfuej vpzoa fbxore